Returns Policy
BENCHMARK will return and refund any products within 30 days as long as the item is unused and returned in new condition. Customers are responsible for returning the product to BENCHMARK in the original packaging material. A 20% restock fee may apply to certain items. Custom or special order items are not refundable unless return is due to manufacturer error or defect. Credits will be processed after return items have been inspected.
Scanner Return Policy:
Scanners can be returned and refunded if the return request is made within 30 days of the original shipment date, the scanner is unused and is returned in the original packaging. The customer is responsible for the return shipping charges and a 20% restock fee will apply. Please email the BENCHMARK Catalog Sales Department for a Return Authorization number. Used scanners cannot be returned for credit. No credits will be issued until the returned scanner is inspected by BENCHMARK.
Shipping
Any order received BEFORE 3:00 PM Eastern time will be processed and shipped same day. Orders placed after 3:00 PM will be processed the next business day.
